Submit a support ticket or track the status of your existing request.
Submit a Support Ticket
Response Times
Critical
Within 4 hours
High
Within 1 day
Medium
Within 3 days
Low
Within 5 days
What to Include
Your name and contact email
A clear description of the issue
Steps to reproduce the problem
Any error messages you see
Device/software information
Direct Contact
IT Department
dd.it@primeuniversity.ac.bd
IT Office, Admin Building
Track Your Ticket Status
Enter your ticket number above to check its current status.
Launch of Prime University New Website (Testing Phase)
Notice: You are now viewing the new Prime University website, which is currently in a testing phase. Some features may not work as expected or might have errors. If you encounter any issues, please report them to the IT department.
